Refund Policy

We work hard to make sure every order is made fresh and correct. If something isn’t right, we’ll do what we can to fix it — because you deserve a slice worth running for.

You may be eligible for a refund or replacement if:

• You received the wrong item(s).

• Your order was missing an item you paid for.

• There is a clear issue with food quality upon pickup (e.g. undercooked or improperly prepared).

• You contact us within 30 minutes of pickup or delivery and provide proof (receipt, photos, or returned item when applicable).

Refunds are not issued for:

• Orders delivered cold due to third-party delivery delays (DoorDash, Uber Eats, etc.).

• Taste preferences or change of mind.

• Incorrect address or failure to be present for delivery.

• Late arrival caused by traffic, weather, or driver availability (if using third-party apps).

• Complaints made more than 30 minutes after order completion.

If you placed your order through a delivery app, all refund or complaint requests must be submitted directly through that app’s help center. These platforms manage their own drivers and timing, and we do not control the delivery process once the food leaves our kitchen.

• Call (XXX) XXX-XXXX or email orders@ontherunpizza.com with your name and order details.

• Let us know the issue and include photos or a brief description.

• A manager will review your request and respond within 24–48 hours.

If a refund is approved, it will be returned to your original payment method within 3–5 business days. In some cases, we may offer a credit or replacement instead.

We’re committed to keeping it real — bold flavor, fair service, and fast hustle. If we fall short, reach out. We’ll do our best to make it right.